 PRODUCTS SERVICES OTHERS 90% of the difference between outstanding and average leaders is linked to Emotional Intelligence. -
- Hay McBer Group |
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| E-LEARNING |
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| Questions
Are The Answer for Customer Service |
| This course will provide
you with examples of good questions that you can use immediately
to get the information you need. You will learn the difference
between open-ended and closed-ended questions, and when
to use them. We'll discuss seven different types of questions
and how you can use each one.
Product Price=$70.00
View
E-brochure
Click here for Free demo
http://www.crkilearn.com/promotions/012447536
Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers
Includes 6 Lessons (Approx.
1 hour):
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How to Use This Course |
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Introduction |
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Questions and Probes |
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Categories of Questions and Probes |
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Practical Application |
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Knowledge Assessment |
Associated
Products:
Questions are the answers for Customer
Service (On-line Course)
Establishing Credibility & Trust for Customer
Service (On-line Course)
Understanding Behavioral Styles for Sales (On-line
Course)
Reinforcing Your Understanding Of Behavioral Styles
for Sales (On-Line Course)
DiSCŪ Customer Service Action Planner
DiSCŪ Classic
DiSCŪ Classic (On-line)
DiSCŪ PPSS
DiSCŪ Sales Strategies Trainer's Kit
DiSCŪ Sales Strategies Participant's Manual
DiSCŪ Sales Action Planner
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Related Reports:
Questions are the Answer for Customer Service
– E-Brochure |
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