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90% of the difference between outstanding and average leaders is linked to Emotional Intelligence. -
- Hay McBer Group

E-LEARNING

Managing Performance Discussions

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

Price: $70.00

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Audience:

1. Managers
2. Team Leaders
3. Coaches
4. Sponsors
5. Anyone needing to council others on performance

Includes 9 Lessons (Approx. 2 hours):

	How to Use This Course
	Introduction
	Overview of Managing Performance Discussions
	Key Communication Skills - Describe Specific Behavior and Outcomes
	Key Communication Skills - Use Effective Questioning Skills
	Key Communication Skills - Use Listening Skills
	Seven-Step Process
	Practical Application
	Knowledge Assessment

Associated Products:

Managing Performance Discussions E-Brochure

Related Products:

Understanding of Behavioral Styles for Managers
(On-line Course)
DiSC® Managing Performance Action Planner
DiSC® Management Strategies Trainer's Kit
DiSC® Management Strategies Participant's Manual
DiSC® Management Action Planner Online and Profiles
DiSC® Classic
DiSC® Classic On-line

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