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90% of the difference between outstanding and average leaders is linked to Emotional Intelligence. -
- Hay McBer Group

E-LEARNING

Establishing Credibility and Trust for Customer Service

Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

Price: $70.00

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Audience
:1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers

Includes 9 Lessons (Approx. 2 hours):

	How to Use This Course
	Overview
	Building Credibility
	Building Rapport and Trust
	The Four Elements of Trust
	Pacing
	Listening
	Feedback
	Summary

Associated Products:

Understanding Behavioral Styles for Sales (On-line Course)
Reinforcing Your Understanding Of Behavioral Styles for Sales (On-Line Course)
DiSC® Customer Service Action Planner
DiSC® Classic
DiSC® Classic (On-line)
DiSC® PPSS
DiSC® Sales Strategies Trainer's Kit
DiSC® Sales Strategies Participant's Manual
DiSC® Sales Action Planner

Related Reports:

Establishing Credibility & Trust for Customer Service – E-Brochure

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